Cancellations: Must be made two weeks prior to departure for a full refund.
Refunds: The refund amount due to you after cancellation will be credited back to your account.
If cancellations are made after the two week deadline, a refund may be returned ONLY if those tickets get resold. Individuals buying cancelled tickets, prior to 14 days before the tour are not subject to refunds.
Tickets are not transferred for another Bella Vino Tour.
Cancellations within 48 hours or NO SHOWS on the day of departure will result in a loss of the total purchase price of the trip.
There are no refunds for an unused portion of a trip.
Transfers: If you are unable to attend as reserved, tour tickets are transferable to another person. The procedure for this action is that you must call, or email Bella Vino Tours, with your information and give the new name and contact information of the person who will be taking your place. The new contact information will be needed by the bus driver for a proper seat count. Your transfer request will be processed promptly. If you do not receive any reply, it means that your request was not received successfully, and the tour status remains “confirmed” as the original ticket holder.
When boarding the bus, a valid photo ID (driver’s license, etc.,) is required. In the case of a ticket transfer, the new passenger must also show a valid ID photo. There are no exceptions.
Bella Vino Tours requires the busses to be full in order to avoid cancellation. In the unlikely event of such a cancellation, a full refund will be provided or an alternative will be offered.
Bella Vino Tours will notify you if transportation is cancelled due to any circumstances beyond our control which may compromise safe travel (e.g., weather, sick driver, mechanical problems). You will receive a refund for the transportation portion of your trip. Ticket purchases, meals, and hotel accommodations may not be refundable depending on the policy of the vendor. This is out of the control of Bella Vino Tours.
PLEASE NOTE: Prices shown on all tours are PER PERSON unless otherwise noted and are subject to change without notice.